Refunds & cancellations
Last updated: 18 April 2026
This draft sets expectations for buyers and sellers. Replace timelines and procedures with counsel-approved language that matches your actual Stripe configuration and operational playbook.
1. General
Munchly is a marketplace. Many refund decisions involve the Seller who fulfilled the order. Munchly may intervene where needed for policy violations, fraud, or chargebacks handled under payment network rules.
2. Cancellations before pickup
Draft placeholder: define whether buyers may cancel until X hours before the scheduled pickup window, how Sellers cancel, and how partial prep affects refunds.
3. Failed pickup or no-show
Draft placeholder: define whether fees are forfeited, whether Sellers must offer a one-time reschedule, and how to evidence a no-show.
4. Quality and safety issues
Buyers should contact Sellers first for order issues. Munchly may support dispute handling where the product flow allows. Serious safety concerns may be escalated and may result in account action.
5. Chargebacks
Card issuers may allow buyers to dispute charges. Where Stripe processes the payment, chargebacks follow Stripe and network rules. Sellers agree to cooperate with reasonable evidence requests.